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FAQ

Frequently Asked Questions

Below is a list of the most common questions asked by ELCO customers. Take a look at the responses to these questions to determine if your question is answered. If you do not find a satisfactory answer, or would like more information, call the ELCO office at (970)-493-2044.

Q: I think I have a water leak - how can I tell?

Your water meter may be the most useful tool in identifying leaks. ELCO's meter readers find most major leaks but smaller leaks are more difficult to detect. To see if you have any leaks, follow these easy steps...

Q: Does the District repair leaks inside my home?

No. The District's responsibility for repairs ends at the water meter. All water lines and devices on the customer's side of the meter are the responsibility of the customer. Likewise, all facilities on the District's side of the meter (including the meter) are repaired and maintained by the District.

Q: Where do I connect a lawn sprinkler irrigation system or yard hydrant to my water service line?

The customer may connect to their water service line anywhere on their side of the meter pit, with exception of no less than five feet (5') clearance of the meter pit. Click HERE for a detail of connecting to the customer side of the water service line.

Q: How much water does a typical household use?

An average residential household uses approximately 180,000 gallons of water per year. Around 50% of total household water use is dedicated to landscape irrigation. The other 50% is used indoors. The graph below shows the relative percentage of indoor water use for different fixtures.

Water Use Graph

Q. What are some possible causes for higher water usage?

When water consumption is higher than normal, we find that the water has been used on the property but in a way that was not expected. The following is a list of possible, though not definitive, causes for high water usage:

Q: How do ELCO's water rates compares to the rates charged in other communities?

This graph below shows the amount of the monthly water bill for residential customers using up to 50,000 gallons per month in several different northern Colorado communities.

Q: Why does my bill suddenly have a conservation charge on it?

The conservation charge is imposed if a customer's water use exceeds their annual allotment. The yield of the water rights provided to ELCO at the time of construction is the basis for a customer's annual allotment. The water rights required for single family customers are based on their lot size. Once a customer goes over their annual allotment, their rate increases from $1.79 to $3.72 per 1,000 gallons until their allotment is set back to zero in January. The year-to-date water use and annual allotment for each customer is shown just below the graph at the bottom of their monthly water bill.

Q: What can I do to reduce my water bill?

Since outside irrigation typically accounts for half of a household's water use, the greatest savings can be realized by improving lawn watering practices and reducing irrigated areas. Toilets, baths and showers account for almost 2/3 of the water used indoors. For that reason, interior water conservation should be focused on bathroom fixtures.

Conservation Kit Image

ELCO provides customers with free conservation kits that include: (1) the most popular low-flow showerhead on the market, (2) toilet tank leak detection tablets, (3) a faucet aerator with a flip-switch shutoff and, (4) two faucet aerators.

ELCO will deliver the free conservation kits to your door, or you can pick up a kit at the ELCO office. Call the ELCO office if you need more information about water conservation.

Q: What is "Xeriscaping?"

"Xeros" is a Greek word that means "dry." Xeriscape refers to a landscape that requires little supplemental water. It does not refer to a dry, barren landscape, nor is a Xeriscape a "no maintenance" landscape. The concept of Xeriscape was developed by the Denver Water Department in response to water shortages experienced in the late 1970s.

Xeriscape Garden Image

Xeriscaping does not mean you have to change the way you live or care for your landscaping. It means reducing water waste that can result from improper irrigation or poor landscape choices. Xeriscape is a means to achieve highly attractive, comfortable landscapes without excessive water use. A well designed landscape plan based on Xeriscape principles can reduce outdoor water use by seventy percent or more.

Your landscape is an investment in your comfort and in the value of your property. A good Xeriscape can increase your property value by as much as 15%. You can protect and beautify your landscape investment by drought-proofing it. When water use is restricted, inefficient water-thirsty landscapes suffer the most.

Like traditional landscapes, a Xeriscape may be designed to minimize labor or to require frequent care. Many people appreciate beautiful landscapes, but have limited time to spend tending a garden. By using plants that are well adapted, mulches that suppress weeds and conserve water, and drip irrigation to efficiently use water, Xeriscaped yards can be colorful and fragrant without the burden of frequent maintenance.

Q: What does the District do if my water usage appears higher or lower than normal?

When ELCO personnel obtain your meter reading, a computerized reading device checks the consumption to see if it appears to be higher or lower than normal. The computer uses a historical average for the same time period from the previous year, with an allowance for seasonal fluctuation and normal deviation. If water use is too high or too low, the meter reading is verified by our meter reader.

As a normal course of action, the meter reader will check for a possible leak and, if it appears that there is a leak, a door hanger is left to notify you of the possibility of a leak. Information collected by the meter reader is entered into the computer for later review.

When meter readings are returned to the District's office, accounts with unusual consumption are automatically printed out for further review by customer service personnel. If this review does not offer an explanation, the meter reader is sent back into the field to verify the reading.

Q: How do I shut-off my water?

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Almost every home, apartment and business has a shut-off valve somewhere inside the building. In an emergency, it is important that you know where your shut-off valve is located. You do not want to search for the master valve if the basement is flooding or carpets are being soaked.

The most likely location for the shut-off valve is where the water supply line enters the building. It might also be near the water heater or clothes washers. Once you have found the shut-off valve, mark it with a tag or bright paint. Also, be sure it can be turned on by hand. If not, keep a wrench nearby.

If you cannot locate your shut-off valve or it is necessary to shut the water off at the water meter, call the District office (day or night) for a customer service representative to shut off the water at the meter.

Q: Can the District help me locate my water service line?

No. The District will locate water mains and service lines up to the water meter. The District does not locate customer-owned service lines on private property as a general rule. Some plumbers have equipment that can locate private water service lines.

Q: My water pressure seems to have dropped - what's wrong?

If you have had some plumbing work recently done on your property, the plumber may have made adjustments or inadvertently left valves partially closed. Please review the following list of potential problems: Check the water supply valve normally located on your water service line. This valve may be broken or in a partially closed position that can restrict the normal flow of water. presure regulation valve

If checking these items does not solve the problem, contact the ELCO office during normal business hours. A customer service representative will check the pressure in the District's system.

 

Q: I saw someone open a fire hydrant. Is that allowed?

Construction Worker Picture

Only employees of the District and Poudre Fire Authority can operate fire hydrants. In recent years, several fire hydrants owned by ELCO have been vandalized. The most serious incidents involve hydrants being opened during early morning hours. Hydrants left running can cause significant problems. There is also potential to permanently damage the hydrant or underground water pipes. Contact ELCO if you see a hydrant being operated by anyone but a fire fighter or an ELCO employee.

Q: The bushes around my meter pit have been trimmed. Was that done by someone from ELCO?

Probably so. Your meter pit is a vital link between you and the District. The meter reader must access the meter pit each month to obtain an accurate record of water consumption to insure proper billing. If the reader can not safely access the meter, he will remove obstructions.

The meter reader is usually the customer's first line of defense in the event of a leak. If we are unable to remove obstructions, the meter reading will be estimated and the meter reader will be unable to alert the customer to any problem.

Q: What should I do to protect my water lines from freezing?

Each winter, one or two ELCO customers come home to find their basement flooded. While they were away, a pipe froze and broke. It is important that the heat is kept on in homes that are empty during the winter. Irrigation systems should be drained and winterized each fall. Pipes or faucets in unheated areas need to be insulated or drained.

The most common mistake homeowners make is forgetting to disconnect and drain outdoor hoses. Detaching the hose allows water to drain from the faucet. If a hose remains attached to an outdoor faucet, freezing temperatures can burst the faucet or the pipe that supplies the faucet.

If you find a frozen pipe, carefully try to thaw it with a hair dryer. If that doesn't work, call a plumber. Call the ELCO office if you believe your water meter has frozen. In extremely cold weather, it is not uncommon for water meters to freeze.

Q: Does ELCO have enough water to maintain an adequate supply during a serious drought?

The District owns the right to use water from both the Colorado-Big Thompson ( C-BT) Project and the Poudre River . Developers must provide enough C-BT or Poudre River water to supply the anticipated water demands of the homes and businesses they build. horse tooth

ELCO maintains a raw water supply that is adequate to serve its customers in all but the driest years. Several years of hot, dry weather nearly exhausted supplies in northern Colorado in 2002. In response to that potential water supply shortage, ELCO and other water suppliers in the area asked customers to limit their lawn watering. Customers responded by reducing water use approximately 20%. A similar request for conservation would be made in the future if raw water supplies were limited.

The ELCO Board believes the District should own enough water to meet the demands of its customers most of the time, but not 100% of the time. It would be extremely costly to acquire enough raw water to allow ELCO customers to maintain their water use patterns during an extended drought.

If ELCO owned raw water supplies necessary to meet historical customer demands during severe drought, it could deprive agricultural users of a reliable supply of irrigation water and perhaps promote construction of larger water storage projects. The ELCO Board believes it makes more sense to ask customers to voluntarily reduce their water use during occasional drought periods.

Q: Should I drink bottled water?

Some customers may not like the taste of soft water or may prefer to drink water that does not contain chlorine or Girl Drinking Bottled Water fluoride. Those customers may want to buy bottled water or install a home treatment device for these reasons.  

Customers who drink bottled water or water from a home treatment device should do so because they prefer the taste, not out of concern for the safety of water provided by ELCO.

Q: What is the 'pink slime' that I sometimes find in my shower?

Certain species of airborne bacteria gravitate towards and thrive in a moist environment, such as showerheads, sink drains, tiles, and dog dishes. These slimes are naturally occurring and are generally harmless. The best way to avoid this problem is to keep these surfaces free from the bacterial film through regular cleaning utilizing Lysol or a chlorine-based product.

Q: Is ELCO's water hard or soft?

The hardness of water is referred to by three types of measurement: grains per gallon, milligrams per liter (mg/l), or parts per million (ppm). The water supplied by ELCO has a hardness of approximately 25 mg/l or 1.5 grains per gallon. That amount of hardness makes ELCO's water •slightly hard."

Q: Is there fluoride in ELCO's water?

Approximately 0.2 parts per million (ppm) of naturally-occurring fluoride exist in the raw water entering ELCO's treatment plant. Fluoride is added during treatment to increase the level to 0.9 ppm. That is the amount of fluoride health officials recommend in drinking water.

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Q: Can I pay my bill with a credit card or electronic banking?

The District does not currently accept credit cards. There are additional fees associated with credit card payments that the Board of Directors does not wish to pass on to all customers. ELCO is now accepting online payments from customers' checking or savings accounts.

Q: Does ELCO offer automatic withdrawals from checking accounts?

Monthly charges can be automatically drafted from your checking or savings account. Payments are drafted from designated accounts on the 10 th of each month. To initiate automatic bank withdrawals, complete an authorization form and return it with a voided check. Deposit slips can not be substituted for a voided check. Customers who sign up for automatic bank withdrawal continue to receive a monthly bill so they can track their water use.

Q: My property is located within the City of Fort Collins . Why don't I receive water service from the City?

Expansion of the City of Fort Collins to the north and east has resulted in annexations of property served by ELCO. Transferring those properties to City water service would compromise the ability of ELCO to serve its remaining customers and increase the cost of development within the District. The City and ELCO have agreed that whichever utility can best serve new developments in northeast Fort Collins should do so. So far, ELCO has been able to accommodate all new City developments within its service area.

Q: I was told the District has an easement on my property. What does that mean?

An easement gives the District the right to construct and maintain water lines on private property. Most easements were granted when land was platted for development. The property owner must allow the District to access facilities within easements located on their property. The property owner has responsibility for maintaining the land in the easement, but in most cases the District will restore any areas that are excavated or damaged during maintenance work.