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ELCO Water Payment Image

Payment Options

Customers can make payments in one of several ways. Options for paying monthly bills are as listed below.
  • Pay by U.S. Mail
    If you wish to pay by U.S. Postal Service, we accept payments by check or money order. Make your check payable to ELCO WATER DISTRICT and mail to P.O. Box 2044, Fort Collins, Colorado 80522.
  • In-Person Payments
    Payments with cash, check, money order, or by credit card can be can made at the ELCO office located at 232 South Link Lane. The ELCO office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. Please bring your payment stub with you when paying in person.
  • Drop Box
    Payments can be deposited in the drop box located on the west side of the ELCO office building. The office is located at 232 South Link Lane.
  • Online Payments
    After registering on ELCO's Web site, you can make monthly payments from a designated bank account.
  • Credit Card Payments
    Credit or debit card payments can be made by phone or at the ELCO office during business hours. No credit card or debit card payments are accepted through the ELCO website. A convenience fee will be charged by the vendor. For additional information, contact the ELCO office at (970) 493-2044.
  • Automatic Bank Withdrawal
    Monthly charges can be automatically drafted from your checking or savings account. Payments are drafted from designated accounts on the 10th of each month. To initiate automatic bank withdrawals, complete an authorization form and return it with a voided check. Deposit slips can not be substituted for a voided check. Customers who sign up for automatic bank withdrawal continue to receive a monthly bill so they can track their water use.

Comparison of Water Rates

Download: 2010 RATE CHANGE COMPARISON GRAPH.pdf

This graph shows the amount of the monthly water bill for residential customers using up to 30,000 gallons per month in several different northern Colorado communities.

Conservation Charge

If the amount of water a customer uses from January through December exceeds the yield of the water rights provided to ELCO at the time of construction, a conservation charge is imposed. The conservation charge increases the water rate from $2.27 to $4.20 per 1,000 gallons. The amount of water each customer is allowed to use before imposition of the conservation charge is called their "Annual Allotment." The annual allotment for single family customers is based on their lot size. Once a customer goes over their annual allotment, they pay $4.20 per 1,000 gallons of water they use until their allotment is set back to zero in January. The year-to-date water use and annual allotment of each customer is shown just below the graph at the bottom of their monthly water bill.

Change of Ownership

ELCO needs to be notified whenever properties are sold. Title companies normally provide the District with information necessary to assign water service from the seller to the buyer. With information provided by the title company, ELCO prepares an assignment form that is signed at closing. An estimated final bill is collected at closing to cover outstanding charges. Any surplus collected at closing is refunded to the seller.

Final bills are based on a meter reading taken on the closing date. Unless the District is notified of a delay in closing, the account is transferred from the seller to the buyer on the date of closing. An account transfer fee of $25 is applied to the buyer's first bill.

Sellers are encouraged to call the ELCO office a couple of days before the scheduled closing to confirm the closing date and that the title company has contacted the District.

Customers that are not using a title company need to contact the ELCO office for information on transferring water service.

Change in Tenant

Tenants can assume responsibility for water service at the property they are renting by presenting a valid photo ID at the ELCO office. Property owners can not make their tenants responsible for the water bill. On the date of transfer, unless it's a weekend or holiday, a meter reading will be taken to calculate the final bill. An account transfer fee of $15 is applied to the tenant's first bill.

If a tenant requests that their name be removed from the account, responsibility for water service will be transferred to the property owner. A transfer fee is applied every time the account is switched from tenant to owner or owner to tenant.

ELCO attempts to collect final bills from tenants but ultimately, property owners are responsible for all charges associated with their property. New tenants can not sign up for service at a property where outstanding charges are due until all charges are paid.

Due Dates

The calendar on the ELCO homepage shows the due dates for current bills.

ELCO reads meters once a month and sends out bills around the 20th of each month. Current charges shown on the bill are due 30 days from the billing date. Any balance due from prior months is shown as a previous balance. Previous balances are overdue and are subject to additional fees if they are not paid by the date shown on the monthly bill.

ELCO will make a second attempt to notify customers of an overdue balance by sending a reminder notice. Property owners that provide contact information will receive notification of an overdue balance owed by their tenants.

If payment is still not made by the dates shown on the reminder notice, a delinquent charge of $6.00 is applied to the account and a door tag is delivered to the property. The door tag is the third and final attempt to collect outstanding charges before water service is terminated.

Customers receiving a door tag must make payment by 12:00 noon on the day after the door tag is delivered. If payment is not received, water service is terminated and a service fee is applied.

Customers who have their water shut off are subject to a $20 fee if water service is restored during regular hours, or $40 if service is restored after hours.

Payment Arrangements

Customers who wish to make payment arrangements should contact the ELCO office before their water service is shut off. Once water service has been turned off, a service fee is assessed. The service fee and all past due charges must be paid before water service is restored.

Requests for payment arrangements must be made in-person or over the phone.